Details the early stages of change (shock, denial, frustration, depression) using the Kübler-Ross Change Curve, and highlights the importance of clear communication and empathy to support employees.
Describes the shift from negativity to a proactive, experimental phase, where employees begin to explore new methods and embrace change, emphasizing the leader's role in nurturing this transition.
Offers reflective questions for the audience to assess their personal experiences with change and consider how they can support others through each emotional stage.